Mosaic Brands has issued another statement regarding the recent A Current Affair program which saw some of its disgruntled customers air their grievances with the retail giant.
In a statement provided to Ragtrader, Mosaic Brands said that it has made contact with customers involved in the program.
"Of the 1.3 million items shipped to customers across all of Australia in the last eight weeks, 98% have been received within our 7-10 days delivery promise.
"The COVID-19 pandemic has, and will continue to impact deliveries, stock supply and response times in the retail sector and wider economy.
"We don’t like that, impacted customers don’t like it and we’ll continue to take all possible steps to ensure minimal disruption and improved response times.
"In the case of the matters raised by the programme, these were not put to us for a response – we had to ask for the details.
"Eight names were then provided and within 24 hours those customers able to be contacted by phone had received a personal apology," Mosaic Brands said.