Luxury footwear retailer Sneakerboy has appointed administrators, alongside its parent company Luxury Retail Group (LRG).
Stephen Dixon of Hamilton Murphy Advisory has been appointed as administrator to the businesses, with a meeting of creditors scheduled on July 13.
LRG has operated a number of premium brands in Australia, including Balenciaga, Furla, Mulberry and Sneakerboy.
There have been three wind-up orders filed against the company since 2020, including landlords at Gold Coast Pacific Fair, the Victorian State Revenue Office and Adidas.
Sneakerboy has currently limited comments on its social channels, after a barrage of complaints on review platforms.
Customers have alleged the retailer has undelivered orders, poor communication and fulfilment times of up to seven months.
"Absolutely unacceptable and disappointing customer service," claimed a customer Google review. "I have placed orders within the last 8 months, the first of which, took 7 months to fulfill, the second is allegedly stuck on 'ready to ship' for a month now."
The company response cited promotional cycles as a reason for the delays.
"During busy sales periods orders are subject to additional processing and shipping times, we’re sorry these have impacted you.”
Meanwhile, parent company LRG has also registered complaints from suppliers and business partners.
“Similar experience to others here,” one claimed. “This company commissioned Mulberry print advertising but did not pay, avoided all communication with my organisation and debt recovery agents.”
LRG has been contacted for comment.