Australian department store Myer has partnered with Australia Post to take on its new next-day delivery service, ahead of the peak season for deliveries.
The Australia Post Metro service has launched in metropolitan Melbourne, Sydney and Brisbane, and is planned to be expanded to new metropolitan geographies over the coming months, alongside select retailers such as Myer.
Myer executive GM of supply chain Tony Carr said the new service will ensure faster online deliveries for its customers and responds directly to customer feedback in the area.
“We know there is nothing more important than getting products to our customers in the quickest and most effective way, and our partnership with Australia Post, one of the most trusted organisations in the country, will ensure we continue to provide a leading online experience to our customers,” Carr said.
“The Australia Post Metro service will be welcomed by Myer customers and will be particularly important to shoppers as we head into our busiest trading months of the year in the lead-up to Christmas.”
Australia Post CEO and MD Paul Graham said it has already signed up some of Australia’s largest retailers covering lifestyle, fashion, beauty and FMCG.
“This new service provides a more agile, flexible delivery option as we head into our busiest time of year,” Graham said.
“To support this new service and ensure we meet the next-day delivery offering we have simplified our back-end systems to quickly identify the Australia Post Metro service orders, prioritising them for next-day delivery.
“We have also been working in tandem with our retailers to ensure their distribution centres are set up to prioritise Australia Post Metro service orders.”
Federal Minister for Communications Michelle Rowland said next-day delivery is a win-win for both retailers and consumers.
“As more Australians embrace the digital economy, it is essential postal services keep pace with their demands,” Rowland said.
“The Albanese Government has consulted the community on modernising this trusted national institution so it can continue to meet the needs of Australians now and into the future. Improvements to the parcels business including increased frequency and choice was a strong area of feedback, and it is pleasing to see Australia Post continuing to innovate to meet the needs of customers.”