eCommerce delivery partners including Australia Post, DHL and Amazon are being impersonated by scammers, the Australian Communications and Media Authority (ACMA) has warned.
According to ACMA, scammers are impersonating these services to send SMS and email messages to consumers with unusual links or instructing them to pay a fee to complete delivery.
ACMA warns that clicking a link may install malware on the victim's phone.
"If you’ve received one of these messages, do not click on a link without confirming the message is legitimate.
"Clicking on the link may install malware that uses your contact list to send similar text messages to other people without your knowledge, potentially infecting their device.
"It may also be a way for scammers to access your personal information and banking details through fake websites.
"To confirm if a package delivery message is real, contact the sender using contact details you’ve identified yourself, such as through an official website or app, or via information received at the time of the original purchase, such as a tracking number," the organisation said.
In November 2021, Scamwatch reported Aussies had lost $12.9 million to online shopping scams.
At that time, Scamwatch had received over 26,000 reports of online shopping scams, more than the total reported through all of 2020.